SIA Direkt Design
Registration No. 40203779277
Email: hello@direkt.design
Last updated: 12 September 2026
We keep this simple and put it in plain language, because subscription billing is where most misunderstandings happen. This policyforms part of our Terms of Service.
Cancelling
You can cancel your subscription at any time — there is no minimum term and no notice period.
• Cancellation takes effect at the end of your current paid month.
• You keep full access until then, including the right to submit and receive work.
• You will not be charged again.
• To cancel, email hello@direkt.design.
Refunds
We do not provide refunds for partial months or for unused time within a paid period.
This applies whether you cancel mid-month, stop submitting requests, or simply do not use the service during a month you have paidfor. Because we reserve capacity for a limited number of clients at a time, an unused month still means a slot that was held for you andunavailable to anyone else.
There are two exceptions, both in your favour:
1. Extended interruption on our side. If we are unable to work for more than seven (7) consecutive days, you may request a pro-ratacredit against your next invoice, or cancel and receive a pro-rata refund for the affected period.
2. We end the subscription. If we cancel or decline to renew your subscription, we refund the unused portion of the current period on apro-rata basis.
Pausing instead of cancelling
If you do not need design work for a while but want to keep your slot, pause instead of cancelling.
• Minimum pause: one (1) month
• Maximum: two (2) months in any rolling twelve (12) month period
• Notice: at least seven (7) days before your next renewal date
• No fees are charged during a pause, and no work is carried out during a pause
• Your slot is held for you, and any unused days in your current paid period are preserved and resume when you return
To pause, email hello@direkt.design with the date you would like the pause to begin.
Work in progress
If you cancel, any work still in progress at the end of your final paid period is delivered in whatever state it has reached at that point.Ownership of completed, approved deliverables transfers to you once payment for the relevant period has been received in full, as setout in our Terms of Service.
Failed payments
If a payment fails, we will let you know and give you a reasonable opportunity to update your details. Work on active and queued requests may be paused until payment is resolved. If payment remains outstanding, the subscription may be cancelled.
Questions
Email hello@direkt.design — if anything here is unclear before you subscribe, ask us first.
SIA Direkt Design, Registration No. 40203779277, Vidzemes prospekts 10–19, Zaķumuiža, Ropažu pag., Ropažu nov., LV-2133, Latvia